Before trying to contact us please see if your question is answered below
Also see our Comments on Color Selecting

1. Do you carry latex balloons?

Yes, in fact all of our balloons are helium-quality latex.

2. Do you carry non-latex balloons?

No, all of our balloons are helium-quality latex.

3. Are your balloons helium quality?

Yes, in fact all of our balloons are helium quality latex.

4. Are your balloons biodegradable?

Our latex balloons are totally biodegradable — and the only type of balloon used in a professionally-produced mass release events. A latex balloon’s molecular structure begins breaking down with inflation and gathers momentum when exposed to sunlight and the atmosphere. Within three hours, most latex balloons released into the atmosphere rise to approximately five miles, begin to oxidize, freeze and shatter into spaghetti-like pieces. Once on the ground gases and microorganisms attack the latex, continuing the natural decomposition process — even in the dark. Studies indicate the rate of decomposition is about the same rate as an oak leaf (6 months).

5. I just received my crystal balloons, and it looks like there's only a lot of blacks and browns. Where are all the colors this isn't what I ordered?

Crystal balloons, by their nature, will seem very dark and dull when un-inflated. In fact teal, purple, burgundy, navy blue, aqua marine etc will all look brown or black. However, once inflated, the many bright colors that are displayed on our website will appear. If you are discouraged with your dark, dull balloons, please inflate them first and then we know you will be more than satisfied with the wonderful array of colors!

6. How long will my balloons Fly and How much Helium will it take to fill them?

See Helium Usage/Flying Time

7. Our balloons are popping what is the problem?

When buying balloons, it should be noted that the balloon will fill to a full diameter but it is not recommended. It should also be noted that helium with expand as the temperature goes up. When using balloons outside temperature changes must be considered. In most places in the US morning temperatures compared to afternoon temperatures can vary as much as 20-25 degrees. To guard against premature rupture on days when you expect a large temperature change going from warm in the mornings to hot in the afternoon it is recommended that you fill balloons to 70-80% of capacity to allow for expansion.

8. Our balloons don’t stay up or fly as long as we would like, what can we do to extend flying time?

We are a distributor of a product called ULTRA HI-FLOAT which increases the average float time of latex balloons by 25 times. Available sizes of product are:

16oz Each bottle treats 100-11" balloons, Pump Dispenser included with each bottle

24oz Each bottle treats 141-11" balloons

96oz Treats 567-11" balloons

We also have the reusable pump dispensers for the 24 and 96oz sizes.

9. What is the standard procedure of filling up large or jumbo balloons?

See Helpful Hints for Inflating Jumbo Balloons

10. I have more questions?

Feel free to give us a call we are full of information about the products we sell.

11. I want to place an order what do I do?

Give us a call we will gladly take your order and make a delivery for you.

12. Can you send me a catalog of all the products you offer?

We really don’t have a catalog but we do have almost anything you would need related to balloons, so if you are unsure about something you would like please call us and we will give you the information you request.

13. I am interested in an item that is not on your website. Do you carry it?

Once again we do have almost anything you would need related to balloons, so if you are unsure about something you would like please call us and we will give you the information you request.

14. How long does it take to ship to ________?

Click on this link View Shipping Time Estimate and then see where you are on the map and what color designation you have then look at the key bottom right for how many days shipping it will take if you choose standard ground. This link can also be found on our shipping page as well.

15. If I place my order today, can I be sure to receive it by ________?

The answer is most likely YES! If you follow all directions properly and you choose the proper freight choice based on the outbound map (see #9) and you get your order in before that days deadline and as long as there is not a UPS failure you should receive your order based on the outbound map. All "Air" orders placed prior to 11:00 a.m. CST will usually ship that same day (assuming all items are in-stock.) Sometimes we receive so many orders that we may take an additional day to process your order. Please note in comment section if we need to get the order out that day.

When choosing a shipping method....
Delivery times are calculated in business days. Weekends, holidays and the day of shipment does not count towards the delivery time. (i.e. if we ship on Friday a 2nd day air package, the arrival will be the following Tuesday.)

(Any order placed after 11:00 a.m. on Friday will be shipped the following non-holiday Monday.)

* Please note that pick-ups are Mon-Fri only.

Overnight orders that ship on Friday will be delivered the following Monday, unless you choose the Saturday delivery option.

To choose the Saturday Delivery Option... There is a Saturday option available but you must make this clear at time of ordering if you wish this optional service.

UPS will not ship to PO Boxes, please use a physical street address. If you are in a strip mall or apartment complex, make sure you have your suite or apartment # as a line on your address.

Orders that are refused or can't be delivered because of invalid addresses will be refunded full amount less shipping amount on order doubled (which compensates for freight out and freight back), and less 25% restocking fee.

Orders shipped via UPS are subject "Terms and Conditions of Service" as detailed on UPS.com.

16. I plan on placing a large order can you provide me a few free samples?

WITH OUR OUTSTANDING PRICES SOMETIMES AS LOW OR LOWER THAN HALF OF OTHER SUPPLIERS YOU MIGHT QUESTION THE QUALITY OF OUR BALLOONS, REST ASSURED AND BUY WITH CONFIDENCE, OUR BUSINESS IS BALLOONS, OUR PRIMARY GOAL IS TO HAVE THE HIGHEST QUALITY BALLOONS AT THE MOST ECONOMICAL PRICE. OUR BALLOONS ARE CONSTANTLY BEING EVALUATED FOR QUALITY AND PRICE AND WE ONLY BUY AND SELL WHAT PASSES OUR RIGID STANDARDS OF A GREAT QUALITY BALLOON.

Due to the fact that we are constantly checking the quality of our balloons and the fact that we are a wholesaler with thousands of customers who would bring it to our attention if there were a quality problem and the fact that our balloons are so competitively priced, it just doesn’t make sense economically or as a matter of efficiency to send out samples. If you truly feel you need a sample before placing a large order, please order a bag or two and test the product, otherwise take a chance as thousands of satisfied customers before have done and you will realize that our reputation and expertise in the field of balloons assures you that you will be getting a great product.